Privacy Policy

1.1 Commitment to Privacy Protection

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

1.2 Acceptance of Our Policy Terms

By accessing our website exterracarbon.com or providing us with personal information, you accept the terms of our privacy policy. This includes your consent to the collection and use of your personal data in accordance with this policy

1.3 Right to Withdraw Consent

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions. We will inform you of possible consequences, such as the inability to provide certain products or process specific requests. Your decision to withdraw will be recorded in our files.

1.4 Exceptions to Consent Requirement

In exceptional circumstances, we may collect, use, or disclose personal information without prior consent. This may occur in cases where legal, medical, or security requirements make obtaining consent impractical or impossible, such as suspected contract breaches, fraud prevention or detection, or law enforcement needs.

2.1 We collect personal information through various means, including:

• Emails and customer service communications
• Online request forms
• Cookies and similar technologies on our website
• Connected devices

2.2 We may also collect information via third parties, such as:

• Technology providers like ordering platforms or newsletter services
• Recruitment portals for submitting CVs and personal data
• Professional networks like LinkedIn for recruitment or marketing purposes
• Consultants providing services to our clients
• Satisfaction survey companies collecting feedback on our products or services
• Cloud service providers hosting client data
• Digital marketing firms analyzing website user behavior
• IT security providers monitoring threats and protecting data
• Customer Relationship Management (CRM) providers organizing and analyzing client interactions
• Logistics providers handling product deliveries and recipient information

3.1 We collect various data types, including but not limited to:

• Personal identifiers (name, mailing address, email, phone number)
• Technical or digital data (IP address, online activity)
• Demographic data (age, ethnicity, nationality, place of residence)

3.2 Child Privacy

We do not knowingly collect or solicit personal information from children under 14. By using our website, you confirm that you are at least 14 years old. If you believe a child under 14 has provided us with personal data, please contact us to have it promptly removed.

4.1 We use your personal data for essential activities:

• Responding to requests and inquiries
• Managing event registrations, training, newsletters, or webinar participation
• Human resources management, including recruitment and contracts
• Enhancing user experience and maintaining our website
• Marketing communications with the option to unsubscribe

4.2 We offer control options for limiting personal data collection, such as:

• Opting in or out of email communications
• Managing cookie preferences on our website

5.1 Personal information may be shared with specific personnel or partner organizations to deliver products and services effectively. Examples include:

• Customer service teams for handling inquiries
• HR departments for recruitment and candidate management
• IT teams for technical support
• Marketing teams for campaigns and market studies
• Data security officers ensuring protection against unauthorized access

Our website may contain links to third-party websites. These sites operate independently, and we encourage you to review their privacy policies before providing any personal data.

7.1 Security Measures

We adopt strict security measures to protect personal data, including physical and technological safeguards such as:

• Secure access controls
• Employee training on best practices
• Systems monitoring for potential threats
• Disaster recovery plans

7.2 Employee Commitment

All employees, directors, contractors, and volunteers are bound by confidentiality agreements regarding personal data.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Data no longer required will be securely destroyed.

You have the right to:

• Access your personal data
• Request corrections or updates
• Opt-out of marketing communications
• File a complaint regarding our data practices

We use cookies and Google Analytics to enhance user experience and analyze website usage. Users can manage cookie settings or opt out of Google Analytics tracking through browser add-ons.

This policy may be updated to reflect changes in practices or legal requirements. The latest version will always be available on our website.

For questions or requests regarding this policy, please contact: Anik Gendron — Chief Legal & External Affairs officer Email: legal@exterracarbon.com Mail: 410 Rue Saint-Nicolas, Suite #105, Montréal (QC), H2Y 2P5 Canada Phone: +1 (514) 233-1657